Security Prevention Supervisor (Call Center)

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Descripción del Puesto

We are looking for a Security Supervisor (Fraud Investigator) to be responsible for identifying and handling suspicious activities while providing consultation and strategic directions through professional reports. The ideal candidate should have demonstrable analytical skills along with a passion for research and investigative evidence analysis.

Responsibilities:

  • Conduct objective, fair, thorough, unbiased, and timely investigations into allegations of fraud, waste or abuse committed to our clients or against our company
  • Review and research evidence/documents to analyze the overall fact pattern of a fraud and synthesize data into a professional report with recommendations
  • Prepare and coordinate assignments to obtain relevant evidence and information
  • Coordinate with defense attorneys to provide deposition strategies and use law enforcement resources for assistance
  • Manage and prioritize a large and varied case load effectively and efficiently to achieve positive results

Requirements:

  • Proven experience in security/fraud investigation
  • Experience on supervision of physical security
  • English/ Spanish proficiency
  • Strong interpersonal and communication skills including the ability to interact with clients, upper management, and law enforcement
  • Ingenuity and persistence to obtain case information not readily available with an eye for detail
  • Ability to work independently with minimum supervision
  • Good organizational skills needed to manage a high volume of assigned cases
  • Proficient with the security procedures, regulations, and investigation methods
  • Display good interviewing and interrogation skills along with the capability of drafting reports Honest and ethical with high levels of integrity and confidentiality
  • Sense of ownership and pride in your performance
  • Critical thinker and problem-solving skills. Team player
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