Descripción del Puesto
We are looking for a skilled Call center manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive.
Developing objectives for the call center’s day-to-day activities
Conducting effective resource planning to maximize the productivity of resources (people, technology etc.)
Collecting and analyzing call-center statistics (sales rates, costs,metrics etc.)
Assume responsibility of budgeting and tracking expenses
Prepare reports for different departments or upper management